This Policy applies to all services provided by TravelWorks, including:
1. Introduction
TravelWorks ("TravelWorks", "we", "us", or "our") is committed to protecting the privacy and security of the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information when you use our services.
Depending on the service you use, we may collect different categories of personal information for different purposes. This Privacy Policy explains what information we collect, why we collect it, how long we keep it, with whom it may be shared, and the rights available to you regarding your personal information.
TravelWorks collects only the personal information that is reasonably necessary to provide its services, fulfill legal obligations, improve user experience, maintain security, and operate its business.
We are committed to handling personal information responsibly and in accordance with:
Our corporate website, including www.travelworkssolution.com and any related websites, where visitors can learn about our products and services, contact us, request demonstrations, or communicate with us.
The TravelWorks Software as a Service (SaaS) platform, which enables travel agencies and other authorized organizations to manage their business operations.
Quebec's Act respecting the protection of personal information in the private sector (Law 25);
applicable Canadian privacy legislation; and
any other applicable privacy laws where our services are offered.
By using our website or our SaaS platform, you acknowledge that you have read this Privacy Policy.
2. Person Responsible for the Protection of Personal Information
In accordance with Quebec's Law 25, TravelWorks has designated a person responsible for the protection of personal information.
The categories of personal information we collect depend on the services you use.
a) Information you provide directly: first and last name, email address, company name, telephone number, account credentials, billing information, information submitted through contact forms, information entered into the TravelWorks SaaS platform, and any other information you choose to provide to us.
b) Information collected automatically: IP address, browser type and version, device information, operating system, pages visited, date and time of visits, usage statistics, session information, diagnostic and security logs, and cookie identifiers and similar technologies.
4. Why We Collect Personal Information
We collect and use personal information only for purposes that are appropriate and necessary, including to:
provide and maintain our website and SaaS platform;
create and manage user accounts;
authenticate users;
deliver requested services;
provide customer support;
process requests and inquiries;
improve our products and services;
analyze website and platform usage;
maintain system security;
detect fraud or unauthorized activity;
meet legal and regulatory obligations;
communicate important updates regarding our services.
We will not use personal information for purposes that are incompatible with those described in this Policy without obtaining consent where required by law.
5. Service Providers
We rely on carefully selected third-party service providers to operate our services.
These providers may process personal information on our behalf only as necessary to perform their services.
Where required, we ensure these providers are contractually obligated to protect personal information and process it only according to our instructions.
Microsoft Azure - hosting and infrastructure for the TravelWorks SaaS platform
Google Analytics - website analytics
Email delivery providers
Customer support services
Security and monitoring services
6. Consent
Where required by law, we obtain your consent before collecting, using, or disclosing your personal information.
Depending on the circumstances, consent may be express or implied, as permitted by applicable law.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent will not affect processing already carried out before the withdrawal.
Please note that withdrawing consent may limit our ability to provide certain services.
7. Cookies and Similar Technologies (Website)
Our website uses cookies and similar technologies to:
ensure proper website functionality;
remember user preferences;
improve user experience;
measure website performance;
analyze website traffic;
enhance website security.
We also use analytics tools such as Google Analytics to better understand how visitors use our website.
Where required by law, a cookie consent banner will be presented during your first visit.
You may refuse or disable non-essential cookies through your browser settings or the cookie preferences available on our website.
8. Use of Personal Information in the SaaS Platform
The TravelWorks SaaS platform allows our customers to manage their business operations.
When customer organizations store personal information within the platform, TravelWorks generally processes that information on behalf of its customers for the purpose of providing the requested services.
Our customers remain responsible for ensuring they have the necessary authority to collect and use personal information within their own organizations.
provide SaaS functionality;
manage user accounts and permissions;
secure the platform;
monitor performance;
diagnose technical issues;
improve product functionality.
9. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.
When personal information is no longer required, it is securely deleted, anonymized, or destroyed in accordance with our retention practices.
10. Storage and International Data Transfers
Personal information may be processed or stored outside Quebec or Canada.
Some of our service providers, including Google Analytics and cloud hosting providers, may process information in other jurisdictions, including the United States.
Before transferring personal information outside Quebec where required, TravelWorks evaluates privacy risks and implements appropriate contractual, technical, and organizational safeguards to ensure an adequate level of protection, as required under Quebec's Law 25.
11. Your Privacy Rights
Subject to applicable law, you have the right to:
access your personal information;
request correction of inaccurate information;
request deletion of information where applicable;
withdraw consent where consent is the legal basis;
request information regarding the processing of your data;
request the portability of your personal information where applicable;
submit a privacy-related complaint.
We may request proof of identity before responding to your request.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
Although no security system can guarantee absolute protection, we continually review and improve our security practices.
13. Privacy Impact Assessments
Where required by Quebec's Law 25, TravelWorks conducts Privacy Impact Assessments (PIAs) before implementing projects involving personal information or transferring personal information outside Quebec.
14. Children
Our services are intended for business users and are not directed to children under the age of 14.
We do not knowingly collect personal information from children under 14 without the consent required by applicable law.
15. Automated Decision-Making
TravelWorks does not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Should this practice change in the future, affected individuals will be informed in accordance with applicable law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes.
The updated version will be published on this page together with a revised Last updated date.
Where required by law, we will provide additional notice of significant changes.
17. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer.
